Agenda

13th Edition of DX3 Canada

This is a draft agenda and is subject to change without notice.

8:50 am

DAY 1

Opening Remarks: Hifazat ‘Faz’ Ahmad, President, DX3

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8:55 am

DAY 1

9:00 am

DAY 1

Panel: Developing an Effective Retail Strategy

  • Innovative merchandising strategies
  • Private label offerings
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9:30 am

DAY 1

Panel: Future of Retail

  • Discussing the big picture
  • Leadership and retail transformation
  • Challenges and outcomes
  • Learning and unlearning: Case studies

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10:00 am

DAY 1

10:30 am

DAY 1

Morning Networking Break

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11:00 am

DAY 1

Panel: Utilizing Customer Data

  • Leveraging data and insights
  • Right inputs for seamless experience
  • Customer personas
  • Customer insight through AI
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11:30 am

DAY 1

Keynote: Beyond the Product: Time and Experience as the Ultimate Brand Currency

  • With ever-growing market competition in the retail industry, it’s become clear that time and experience – not just products – are the ultimate brand currency. We believe brand value is customer-driven, created by the time our customers spend with us and the experiences they’ve had. This keynote will focus on how brands and organizations succeed when they compete for time and experience by rallying completely around the customer end-to-end journey, paying special attention to the micro moments that deliver moments of transformation, a-ha, or delight.
  • Understand the shift towards customer-driven brand equity, where the time customers spend with you and their experiences are your most valuable assets.
  • Uncover the strategies that encapsulate the entire customer journey, focusing on competing for customers' time and enriching their experiences to foster loyalty and drive success.

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12:00 pm

DAY 1

Keynote: Security, Speed, and Personalisation in Commerce Post-Covid: Shopify & Cloudflare

  • Personalisation and invisible machine learning are essential strategies for growing a loyal customer base. 
  • Yet, commerce is the most targeted industry facing bots, cyberattacks, and fraud. 
  • Learn how Shopify uses Cloudflare to protect and accelerate storefronts and organizations.
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12:30 pm

DAY 1

Lunch Networking Break

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1:20 pm

DAY 1

Transformation in Turbulence: Mid-Flight Lessons from AIR MILES

  • Increasing customer retention and brand affinity by nurturing relationships on an individual level
  • The value of open and flexible programs within the evolving retail landscape
  • Enhancing business competitiveness in line with evolving consumer needs

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1:50 pm

DAY 1

Innovation Showcase: Stop Creating Stupid Content

  • Learn about the importance of destination-based "smart" content
  • Learn how we model and deliver both reusable and smart content to the front end.
  • Explore the kinds of workflow these 2 different kinds of content opens up for your teams.
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2:00 pm

DAY 1

Panel: The Future of eCommerce

  • Business beyond brick-and-mortar modernization
  • Seamless UX across channels
  • Supercharging growth engine
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2:30 pm

DAY 1

Panel: Fearless Female Entrepreneurs

  • Challenges and triumphs
  • Significance of women's leadership and impact on the industry
  • Best practices and vital lessons

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3:00 pm

DAY 1

Keynote by Gautham Pingali

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3:30 pm

DAY 1

Keynote: Navigating the Future: Unveiling the Impact of Gen A on Retail Technology

As Generation Alpha (Gen A) swiftly approaches the age of purchasing influence, retailers find themselves at a crucial juncture to adapt and innovate. Gen A already exerts significant influence over their parents' decisions before reaching the consumer age. In collaboration with international partners, JCWG has conducted an extensive international study delving into Gen A's hobbies, activities, lifestyle, values, and, most importantly, their shopping behaviors and preferences

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4:00 pm

DAY 1

Panel: Creating Effective Omnichannel Strategy

  • Is brick & mortar back post lockdowns?
  • Maintaining the Customer Segment
  • Catering to individualism
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4:30 pm

DAY 1

Panel: Empty Shelves: Supply Chain Tech

  • Inventory planning with demand forecasting
  • Navigating issues in Click and Receive Culture
  • Can supply chain optimization and last-mile efficiency overshadow brand loyalty?
  • Supply chain woes pushing digitization
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