Nicola Nappi is the national Fulfilment Development & Multichannel Network Manager at IKEA Canada. He is responsible for designing and implementing IKEA’s omnichannel network in Canada. Over the past year Nicola and his team have led the co-creation of BOPIS (Buy online, pick up in-store) evolution for IKEA across Canada. During his 10 year tenure at IKEA, Nicola has held leadership positions in logistics, operations and eCommerce that shaped his customer-centric and collaborative approach.
In addition to riding his Triumph motorcycle in his free time, Nicola has a passion for home improvements which makes IKEA the perfect place for him.