Stephen's guiding principle is clear: businesses must serve their customers well and build value that lasts. That simple yet powerful idea turned his digital agency, Filament, into a standout success and led to its acquisition by EY in 2019. Now, as a Partner in Customer Transformation, Stephen champions a straightforward idea: if you understand and anticipate your customers’ needs, growth and loyalty aren’t just goals—they’re the natural outcome. His leadership is about making customer-centricity the core of a company’s DNA, and watching the growth follow.

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