Agenda

1st Edition of DX3 Montreal

Agenda for DX3 Montreal on October 22nd, 2024

Transforming Retail 
Innovating Retail with Tech, AI, and Consumer Insights
DX3 Montreal Virtual Agenda

10:00

AM

Opening Keynote
State of Quebec Retail

  • Recovery Post-Pandemic
  • Shifts in consumer behavior towards online shopping
  • Short-term and long-term outlook

10:30

AM

E-commerce Today and Beyond

  • Pandemic acceleration of e-commerce—where are we today?
  • Is e-commerce vs brick & mortar still a conversation?
  • How to provide experiential retail experience with growing e-commerce

11:00

AM

Targeting Next Generation of Consumers

  • Creating a niche with local and sustainable products
  • Diving into locally sourced and sustainable consumption trends
  • Founding brand loyalty within the new generation of consumers

11:30

AM

Adaptation of Brick-and-Mortar Store Businesses

  • How to provide better customer experiences
  • Unifying online and brick & mortar experience
  • Role of safety, store layout and seamless shopping experience in retail

12:00

PM

Tech Keynote

  • Omnichannel Integration Tech solutions
  • Inventory management systems
  • Customer relationship management (CRM) software Unified commerce platforms

12:30

PM

Challenges and Opportunities Faced by Montreal (Quebec) Retailers

  • Emerging Technologies: Future of e-commerce, enhancing customer experience and operational efficiency.
  • Market Expansion: Discuss opportunities and challenges in expanding e-commerce globally, including localization strategies, cross-border payments, and regulatory considerations.
  • Sustainability and Ethical Practices: Eco-friendly packaging, ethical sourcing, and transparent supply chains.

12:30

PM

Fireside Chat: Building Platforms for Unique Customer Experience

  • Rising costs
  • Labor shortages
  • Evolving consumer preferences
  • Growth opportunities such as leveraging digital marketing strategies, enhancing customer loyalty programs, and embracing innovation in retail technologies.

1:00

PM

Tourism and Retail

  • Creating Shopping Districts and Diversity
  • From boutiques of Rue Sainte-Catherine and Mile End to the cultural richness of Little Italy and the diversity of ethnic markets
  • Creating reasons to bring in shoppers through hyper localized and unique retail experiences

1:30

PM

Utilizing Technology in Retail

  • E-commerce and Digital Platforms
  • Enhancing digital UX with mobile apps, and online marketplaces
  • Integrating omnichannel tools within your stores

2:00

PM

Role of AI in Retail

  • Data Analytics and AI
  • AI-based insights and actionable intelligence
  • Enhancing operational efficiency - AI-powered chatbots and virtual assistants
  • Blockchain and big data

2:30

PM

New Tech in Retail

  • Augmented Reality (AR) and Virtual Reality (VR)
  • Interactive product demonstrations
  • Immersive shopping experiences
  • Using AR/VR to bridge the gap between online and in-person shopping

3:00

PM

Returns and Supply Chain Innovation

  • Reducing returns and increasing profitability
  • Managing intelligent supply chain
  • Identifying “professional Returner” profiles

3:30

PM

Role of Advertising and Customer Acquisition

  • What advertising strategies and platforms will serve you best?
  • Spending money to make it? Acquire customers or build a brand
  • Personalized marketing and individual offers

4:00

PM

Closing keynote Marketing Leadership in Retail

4:30

PM

Close of conference